Products Warranty
KIZY HOME your one-stop home storage & organization store. All products we sell are brand new and come with warranty. We guarantee our customers protection from defective products. If you have a warranty inquiry on any item purchased from KIZY HOME, we for sure can help you to solve the problem.
Warranty Request Process:
Send us an email to service@kizyhome.com with your order number, the defective products, and the defective descriptions. We will find the best way for you to fix the problem.
30-DAY MONEY-BACK GUARANTEE
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND. Customers have to send us an email with the picture of the products or package. After confirming, a shipping label will be send to our customers for returning.
If the reason for return is NOT quality-related, the customer shall pay the return shipping costs.
12-MONTH WARRANTY FOR QUALITY-RELATED ISSUES
We will take care of all quality-related issues with a REPLACEMENT or REFUND.